Leslie Kasperowicz holds a BA in Social Sciences from the University of Winnipeg. She spent several years as a Farmers Insurance CSR, gaining a solid understanding of insurance products including home, life, auto, and commercial and working directly with insurance customers to understand their needs. She has since used that knowledge in her more than ten years as a writer, largely in the insuranc...

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Written by Leslie Kasperowicz
Farmers CSR for 4 Years Leslie Kasperowicz

Melanie Musson is the fourth generation in her family to work in the insurance industry. She grew up with insurance talk as part of her everyday conversation and has studied to gain an in-depth knowledge of state-specific car insurance laws and dynamics as well as a broad understanding of how insurance fits into every person’s life, from budgets to coverage levels. She also specializes in automa...

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Reviewed by Melanie Musson
Published Insurance Expert Melanie Musson

UPDATED: Apr 29, 2021

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What’s New in 2021 for ASPCA Pet Health Insurance

ASPCA offers several health insurance plans for dog and cat owners. These plans range from preventative care to accident care to total coverage. However, there have been some changes to ASPCA Pet Health Insurance in the past year, including changes due to Covid-19.

How Has Covid-19 Affected ASPCA Pet Health Insurance?

While Covid-19 has brought many changes to our world, it hasn’t changed much about ASPCA’s Pet Health Insurance. Early during the pandemic, pet owners worried that their pets might contract the virus and wondered if their policies would cover treatment. However, pets can’t get Covid-19, so the ASPCA hasn’t had to worry about coverage.

With social distancing in place, many veterinarians have turned to telemedicine in place of in-office visits. ASPCA Pet Health Insurance covers these visits.

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New Products or Changes

ASPCA Pet Health Insurance recently added a new program called Complete Coverage. This program is more expensive than their accident-only coverage, but it truly is complete. It covers routine visits and checkups, accidents, and even less common treatments, like acupuncture and behavior therapy.

ASPCA Pet Health Insurance in the News

ASPCA Pet Health Insurance recently teamed up with Waffle to offer their insurance on the Waffle platform. Waffle allows customers to manage all of their insurance needs from one app, so it’s now easier to get pet insurance.

2021 Latest ASPCA Pet Health Insurance Reviews

Yelp users have mixed feelings about ASPCA Pet Health Insurance. Some users are pleased with the coverage and happily report that all of their visits and treatments have been approved. Many users also talk about great customer service. Despite these glowing reviews, the majority of users report hidden deductibles and multiple denied claims.

Reviewers on the Consumer Affairs site seem to have had a much more positive experience with the insurance company. These reviewers report acceptance of multiple claims and a quick turnaround speed. Overall, the customers seem happy with the service and feel they’re getting a good value. However, one complaint seems to be that some claims are taking longer due to Covid-19. 

According to the Better Business Bureau, ASPCA Pet Health Insurance is underwritten by Crum and Forster Pet Insurance. Many of the reviewers complain that the company consistently puts off their claims, stating that they’re missing necessary information. However, users say that they’ve submitted all of their paperwork.

Our team researched ASPCA coverage, cost, and customer satisfaction scores:

Better Business Bureau: B Consumer Grade

Trustpilot: 5 Stars Based on 1088 Reviews

Our Final Grade – B

ASPCA Pet Insurance

The ASPCA is a U.S. non-profit organization with a mission to prevent cruelty to animals.

They began to offer pet insurance policies through Hartville Pet Insurance Group in 2006.

ASPCA policies are fully customizable and cover between 70% and 90% of vet bills.

Their most expensive plans also offer unlimited coverage.

Get ASPCA Quotes Now!

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ASPCA Highlights

  • Up to 90% reimbursement on vet bills
  • Options to customize
  • 30-day money-back guarantee if no claims are covered
  • Annual deductible, not per incident
  • Multiple pet discount

How Does ASPCA Pet Health Insurance Work?

The ASPCA offers three different coverage options and what they call Complete Coverage.

#1 – Level One Plan

Their level one plan covers only accidents.

aspca pet health insurance

#2 – Level Two Plan

Their level two plan covers accidents and illnesses.

#3 – Level Three Plan

Their level three plan covers hereditary and congenital conditions, alternative therapies and even behavioral issues.

ASPCA also offers different wellness plans. Each provides a maximum annual reimbursement amount and are priced accordingly.

All ASPCA plans cover vet exams and prescriptions, among other things, and are very comprehensive.

Complete Coverage Plan

aspca pet insurance

Their Complete Coverage features all the items included in ASPCA’s most comprehensive plan, without incident caps or separate limits on hereditary and congenital conditions.

This coverage is only subject to an annual cap selected by the policyholder.

Complete Coverage includes the following:

  • Exams
  • Diagnostics
  • Treatments (including alternative therapies for):
    • Accidents
    • Illnesses
    • Cancer
    • Hereditary Conditions
    • Behavioral Issues
    • Dental Disease
  • Advanced Treatments (such as):
    • Surgery
    • Chemotherapy
    • Stem Cell Therapy
    • Acupuncture

You can add preventive care coverage or wellness plans to your plan for an additional monthly fee.

There are many options, which have a list of covered services that can include annual exams, vaccines, yearly dental cleanings, heartworm/flea prevention, and more.

You get reimbursed a set amount for each service.

The Complete Coverage plan also provides a benefit for hip dysplasia, which is subject to the annual deductible, annual limit, and reimbursement percentage of your choice.

This plan, however, requires a 14-day waiting period.

Real Cost Savings from PetFirst Clients


PetFirst saved his parents


A happy energetic Luna one morning couldn’t hold her food down. After months of multiple costly vet visits to specialists and an endoscopy, the problem was discovered and fixed. Luna put 22 pounds back on in no time and her parents were grateful for having PetFirst by their side to pay the bills.

ASPCA Hereditary and Congenital Conditions

Their Complete Coverage option covers genetic and congenital conditions. Congenital conditions start as birth defects (or in utero) that will sometimes show up later in your dog or cat’s life.

Hip dysplasia, for example, is common among Labradors.

Certain breeds are predisposed to these types of conditions.

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ASPCA Coverage Alternative Therapy

Alternative therapy has become increasingly popular these days particularly among older pets.

Their Complete Coverage option includes some treatments such as rehab, hydrotherapy, chiropractic coverage and more.

Behavioral Issues

Behavioral issues refer to anxiety-related issues or compulsive behavior. Even excessive licking or acting destructively is covered if you feel this is necessary for your dog or cat.

Chronic Conditions

These are conditions that need care over your pet’s lifetime. Some examples are diabetes, allergies, hay fever, and other issues that need continual care. The Complete Coverage option will allow you to do that.

You can also choose accident-only coverage if you only want to get reimbursed for injuries. This can be very limiting but a good option for those pet owners who want pet insurance that just covers the basics.

Need Pet Insurance?

FACT: Pet insurance pays up to 90% of vet bills when your pet is sick or injured!

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ASPCA Benefit Limits

ASPCA offers five annual limit options: $5,000, $10,000, $15,000, $20,000 or unlimited.

ASPCA’s lower level plans have per-incident limits. Their Complete Coverage options give you the choice of benefit limits from $5,000 up to unlimited.

The Complete Coverage even includes hereditary and congenital condition with no cap on these either.

The lower level plans have different benefit limits depending on which plan you choose.

The level one play has a benefit limit of $2,500 and the benefit two plan has an annual limit of $3,000 per incident which can be very limiting if your dog or cat has a serious illness.

The Advanced Care plan imposes a limit of $5,000 for accidents and injuries and $5,000 for illnesses per incident.

There is also a $500 per incident and $1,250 lifetime limit on hereditary and congenital conditions.

Again, this can be limiting if your dog or cat has an illness, like diabetes or cancer that requires continual care.

There is no annual limit or deductible for preventive care coverage.

ASPCA’s Reimbursement Method

You can choose your reimbursement percentage with three different options of 70%, 80%, or 90%.

If you select the recommended 90% option, you will get reimbursed 90% of all covered costs after you met your annual deductible.

They do have the option of paying your vet directly in most states which is a huge perk, so you are only out of pocket your deductible and copay.

ASPCA Deductible Levels

The ASPCA offers three different deductible levels of $100, $250, or $500. The lower the deductible, the lower the reimbursement rate.

The deductible is annual, so after you pay it once in the policy year, you are then reimbursed the entire bill minus the reimbursement level that you choose.

For example, if your dog or cat has a medical bill of $2,000 and you choose a $500 deductible and 90% reimbursement rate, you would pay the $500 deductible and then 10% off the balance or $150.

You would then be reimbursed $1,350. The next medical bill in the same policy year would be just 10% off the amount owed since you already met your deductible.

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How Much Does ASPCA Pet Insurance Cost?

The ASPCA’s pet insurance plan tends to be more expensive than the other pet insurance companies we reviewed.

Healthy Paws, for instance, is less expensive and offers more coverage and unlimited benefits for all their plans.

Similar to all pet insurance companies, the cost depends on the breed of your dog or cat, age and where you live.

And, of course, what plan, deductible, and reimbursement percentage that you choose.

If you decide to enroll in the preventative care coverage, it can be added to your plan for an additional $9.95 per month.

The average starting premium is $50 for dogs $21 for cats.

There is a discount if you enroll multiple pets.

Real Cost Savings from PetFirst Clients


PetFirst saved his parents


Artemis was a beautiful and friendly cat to all who were willing to pet him. Unfortunately, he developed feline diabetes which required regular vet visits and medications that his Mother could not otherwise afford on her fixed income. Having PetFirst insurance, she called and discussed the problem with a friendly PetFirst agent. To her surprise, she found out that Artemis’ ongoing required vet visits and medication would be covered by his PetFirst insurance. Artemis was able to live out the rest of his life with proper medical care and medicines thanks to PetFirst insurance.

How To File A Claim with ASPCA

The ASPCA allows you to download their claim form online.

You can send in your claim via email, snail mail or fax it, with any relevant invoice.

They offer payment via direct deposit, which speeds up the process. You can also track your claim online and review its status.

Claims are paid in an average of 8-9 days, or less and direct deposit is an option, and all claims must be submitted within 270 days from the date of service via the claims form of the company’s mobile app.

ASPCA Enrollment and Waiting Periods

You can enroll your dog or cat for ASPCA’s coverage at 8 weeks old, and they have no upper age limit for dogs and cats.

This is a definite plus of ASPCA to take on cats and dogs of any age.

ASPCA has no waiting period for accident coverage and illnesses have a 14-day waiting period.

There is a 14-day waiting period for anything related to ligament and knee conditions and hereditary and congenital conditions and includes hip dysplasia.

Similar to most pet insurance companies, ASPCA has a free-look period of 30 days which means that you have 30 days to decide whether you want to enroll with ASPCA.

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Frequently Asked Questions and Answers

Does the Complete Coverage plan cover pre-existing conditions?

Similar to all pet insurance companies, ASPCA does not cover pre-existing conditions or an injury or illness that occurred before enrolling with them.

However, if an injury or illness has been cured and the pet is symptom-free and does not require treatment for 180 days, the condition will no longer be regarded as pre-existing.

ASPCA, similar to most pet insurance providers, does not cover elective procedures, like ear cropping and removing your pets’ claws.

Are there any discounts available with ASPCA?

At this time, the only discount we found is if you enroll more than one pet with them.

Does ASPCA offer a wellness plan?

ASPCA offers what they call Preventive Care Coverage which covers vaccines, dental cleans, screenings and other procedures that are typically covered under a wellness plan.

This is an add-on to any of the coverage plans you choose to enroll in, and you pay an additional amount for it.

Does ASPCA have a maximum enrollment age?

No, ASPCA will cover dogs and cats of all ages.

You can enroll your pet starting at 8 weeks old.

Are there any customer complaints or bad reviews?

We found that there were some bad reviews and then, of course, complemented by those pet parents who love it.

But, our other top providers have had mostly positive reviews.

If you want more information on ASPCA, make sure to go to their site and get a quote.

You can always reach them at 1-888-716-1203, as well.

If you would like to explore different pet insurance options, take a look at our Pet Insurance Comparison Chart to see some of our other top choices.


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